Hampshire County Council’s Trading Standards Service is warning the public to be wary of cold callers at the door offering property maintenance work, including roof work.

Reports have been received from the Fareham and Gosport area, but the warning applies to all of Hampshire.

Although consumers have statutory rights when buying at the door, including a 14 day right to cancel for goods over £42, the right to a refund, replacement or repair if the goods are faulty, falsely described or not fit for purpose.

Those rights can only be exercised if the seller is a trader, and if they give full and correct contact information.  

Trading Standards recommend residents do not buy goods at the door.

For further information on buying at the door,  click on the following link to Hampshire Trading Standards website Your rights when buying at the door

Members of Hampshire County Council Trading Standards Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair.

All members have been checked for trustworthiness and compliance with consumer protection laws.

Details can be obtained by telephoning 01962 833620,

emailing buy.with.confidence@hants.gov.uk or via the website www.buywithconfidence.gov.uk

If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council's Quick Response Team on 01962 833666 (Monday – Friday 0900hrs to 1700hrs where specially trained officers are on hand to provide advice.

If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.

Hampshire County Council Trading Standards Service
Montgomery House  Monarch Way
Winchester  Hampshire  SO22 5PW
Tel: 01962 833620
Fax: 01962 833698
E-mail: ts.safeguarding@hants.gov.uk